One of the great things about working in the healthcare sector is witnessing the progress, and subsequent improvement of Person-Centred Care.
Person Centred Care means that we put the patient at the centre of everything we do. We strive for providing treatment and care considering the needs of the patient, their family and their carers, and providing them with the right information to make informed decisions. Treating our patients the way they want to be treated.
It is this principle that has me thinking more about what I see is critical to improving resident and rate-payer experience. I believe local government representation and leadership can apply key principles to improve ‘Rate-Payer Centred Service’, just as you would when delivering ‘Person Centred Care’ in a health care setting.
So what are the principles?
Our future relies on it; this is the city I want to be part of. Person-Centred. I’m passionate to make a difference.
COMMUNITY. INTEGRITY. ACTION.
Yvonne Wrigglesworth is a Councillor in the Eppalock Ward, City of Greater Bendigo Council.